Change of Shift Report in Nursing

Change of Shift Report in Nursing Change in Practice Assignment: Shift Report Elizabeth Campins Nurses communicate information about their assigned client at the end of each shift to the nurse working on the next shift. Shift report provides updated patient’s status for continuity of care. The purpose of this assignment is to analyze the effectiveness of the change-of-shift-report at bedside and the implementation of evidence-based practice for an accurate and relevant report. The Problem There are different change-of-shift-report according to the institution rules and regulations. The different ways to give the end-of-shift report vary among institutions, and especially among different units in the same hospital. It constitutes a problem for nurses, particularly when they float from unit to unit (Dufault et al., 2012). Some common types of reports are orally in person, by audiotape, and walking- planning rounds. Oral reports are given in conference rooms, with staff members from both shifts participating. It has the advantage that they allow staff members to ask questions or make clarifications face to face. By audiotape recording question and clarifications have to be made after listening to the tape report. The problem is that orally and audiotapes reports are made without visualizing the client actual condition. The status of a patient, changes in vital signs, unusual response to treatments, and changes in client’s emotional condition can happen very quickly. These quick changes in a client’s condition can cause a gap of information between what is written or recorded in a report and what the client is experiencing at the moment. Inaccurate information can lead to treatment using outdated or even incorrect information that puts the patient and the nurse at risk. Nurse’s consent on taking the client with no direct observation are in danger of being responsible for any critical situation aroused at the last minute that it was not in the report, including death of the patient. Nurses accepting the assignment are responsible and accountable to the care of that patient they have not seen yet (Nelson Massey, 2010). Because nurse-patient relationship begins when the nurse accepts responsibility for nursing care, it does not matter the modality of the shift report, nurses are still accountable. Change in the way of giving an end-of-shift report is an implementation needed in every health care institution. Considering one format with the same protocol in every unit can be the most efficient strategy for bedside shift report. This implementation will reduce the possibilities of communication errors that is the most reported cause of sentinel events in U.S hospitals (Guido, 2013), and also has the advantage of involving the family in client car e. Practice Change The evidence-based change to practice propose in this assignment is a standardized protocol for bedside-shift-report. Evidence supports that breakdown in communication and medical errors occur during end-of- shift-report (Gregory, Tan, Tilrico, Edwardson, Gamm, 2014). The proposed standardized protocol for the report will use the SBARP format: Situation will review admitting information, problem list, and diagnosis. Background will include a review of past medical history, social history, resuscitation status if any, current orders and medication list. Assessment will be together with the oncoming nurse including validating progress notes and verification of the most recent vital signs. This step will be with nurses already in the patient room. Recommendation will be in front of the patient to discuss what the care plan for the shift is. Patient participation will consider patient concerns and questions. Gathering relevant information from medical notes and nursing documentation is the first step to initiate the report. It is necessary to validate all information with the actual status of the patient to facilitate the transfer to the recipient of the report. The oncoming nurse will review assignment sheet and read information on the computerized reports. At the time of meeting with the off-going nurse, it is necessary to review the information and to add what is not on the computerized report. This time outside of the patient room may be an appropriate time to discuss any sensitive information that may be considered an HIPAA violation if family members are present or when the patient is in semi-private rooms. Some staff members are skeptic in being able to discuss a sensitive topic as infectious diagnosis, HIV, drug abuse or psychiatric issues in front of and with the patient. In this case, both nurses could go to a private setting before entering the patient room. The study recommen dation is to adjust models as appropriate to attain and sustain the outcomes. Each off-going nurse will provide a verbal report at the bedside of the patient using the SBARP format (Dufault et al., 2012). Would be necessary highlight every critical area considering situation that include admitting information and diagnosis problem list. Nurse need to review past medical history, current orders, resuscitation status, med list, among others. At the time of the assessment oncoming nurse will verify the most recent patient assessment, review labs, vital signs and read progress notes. Any observation shared with the patient is useful for meeting their needs and also to find out what is not in need at that time. Both nurses need to discuss the proposed plan of care to move to the next level. Reporting in front of the patient reassures the patients that they are the priority and nurses are aware of the details in the client condition. Off going nurse will introduce to the patient the oncom ing nurse, and assess the patient concerns and the care plan for the day. This strategy will give to the patient a sense of security and wiliness to participate in their care with the recommended options. Finally, the off-going nurse turns over patient to the oncoming nurse (Dufault et al., 2012). Evidence Supporting the Proposed Change The first research study that supports the evidence for bedside shift report is Translating an Evidence-Based Protocol for Nurse-to-Nurse Shift Report (Dufault et al., 2012). The purpose of this study was standardizing communication practices to reduce the risk of patients in an acute care environment as a result of a gap in communication at the time of the shift report. It focuses on how to translate research into practice model to generate the best-practice-protocol for nurse-to-nurse shift handoffs in a Magnet designated community hospital in U.S. The project used the Collaborative Research Utilization (CRU) model with a six-step translating-research-into-practice approach. The model use three steps in this order: Identifying clinical problems related to change on shift report. The second is appraising and evaluating the strength of theoretical, empirical and clinical evidence. And the third one is the translation of this evidence into a best practice and standardized protocol for change of shift report. It has its basis in the Roger’s Adoption of Innovation Theory that considers three important factors to improve research translation into practice. The first one is the availability of a validated and predictable knowledge. Second, need of a competent staff using this knowledge with a favorable attitude toward the research. Third, a supportive policy-generating structure that promotes innovation (Dufault et al., 2012). Additionally to CRU model with its groundwork of Roger’s Adoption of Innovations Theory it was included Orlando’s Nursing Theory. It emphasizes in meeting the patient’s need and value the concept of nursing’s role as client-family advocate. The model gives tools to the review for validated literature on nursing shift reports. It provides a guide of research roundtables (experiential, problem-focused learning exercises) to evaluate and translate the empirical knowledge. Additionally, at the time to create the organizational structures within the hospital it provides the test; sustain evidence-based policies, and standards needed to cue clinical actions. While the transition to change, the above-mentioned model, paired in teams of clinicians, nurse researchers, clinical specialists, undergraduate and graduate nurse students. This strategy addresses the clinical issue, in this case, development of a standardized protocol for nurses’ shift report. The before mentioned approaches to change has been tested in other previously apply problems in which the evidence-based is strong. The second research study was Bedside Shift Reports: What Does the Evidence Say? By (Gregory, Tan, Tilrico, Edwardson, Gamm, 2014). This study summarizes a systematic literature review of BSRs and serves as a mechanism to relate the support for improving quality of care and patient safety. After strong evidence supporting the benefits of BSR, sustainability is still an issue. As a result, many studies recommend assessing staff attitudes before and after implementation to identify if periodic interventions are needed to sustain desired change in practice. Models of bedside report incorporating the patient into the triad have been shown to increase patient engagement and enhance caregiver support and education. This study analyzed Thirty-three titles divided into six categories: team-based variables, dynamic relationships, individual benefits, confidentiality concerns, accountability and cost efficiency. Twenty-five studies were reporting team-based variables that discuss positive attitudes and improved patient-centered care, team collaboration, and care coordination after implementation of BSR. In sixty-four percent of these studies (n=16) was noted an increased patient care. Only twelve percent (n=3) of the articles cited increased family-centered care within team-based variable. Enhanced team collaboration was observed in thirty-two percent of the articles. Nurses reported increased communication, timeliness, and consistency of information. Seventeen of the articles cited positive aspects of the nurse-nurse relationships. It included providing emotional support to on another, increased communication, mentoring and coaching and overcoming feelings of discomfort during BSRs. Twenty-nine articles highlighted individual benefits of BSRs for the patient, nurse, and even physician. Fifteen articles expressed confidentiality concerns with BSRs when discussing sensitive information about the patient especially during a family visit or semi-private rooms. Eight articles show advantage and disadvantage regarding accountability and reducing overtime accumulated between shifts changes. In resume, nurse shift reports are one of the most crucial processes in patient care were patient safety can be improved to reduce medical errors in the U.S. Evaluating the Change Press Ganey Patient Satisfaction Survey data (Press Ganey, 2015.) was used to evaluate patient preference and nursing staff competence. It described the patient-centered, evidence-based, best practice protocol developed for the hospital, it made eight recommendations. The study evaluates the information content of the bedside-shift-report in a medium sized magnet-designated community hospital. It serves a high population of tourists, the military and older adults from the surrounding community. This population is similar in the percent of minorities, gender, and socioeconomic status to others community hospitals in the state. Bedside reports have been supported by improving patient safety, patient-centered care, and nurse communication as well as reduce medical errors by the Joint Commission’s National Patient Safety Goals (The Joint Commission, 2015). The project has a positive and sustained impact as an effective approach to handoffs report, and in other problem-solving in the future (Dufault et al., 2012). The results of the study indicate that standardized BSRs will increase compliance, increase patient’s and nurses’ satisfaction, and will saves nurses time. But it was found weak or little evidence to support the use of specific structure, protocol, or method for BSRs (Gregory, Tan, Tilrico, Edwardson, Gamm, 2014). The evidence is clear of the benefits to models of BSRs. The task is to identify the suitable model that fit each organization and patient population to attain and sustain the outcomes. Summary Bedside shift reports is a critical process in patient care that can improve patient safety, and reduce errors as a consequence of communication gaps during the transfer of information at the end of each shift. This assignment addressed the problem, and the evidence-based change to practice as with the standardized protocol for bedside-shift-report. We based our conclusion on two studies Translating an Evidence-Based Protocol for Nurse-to-Nurse Shift Report (Dufault et al., 2012), and Bedside Shift Reports: What Does the Evidence Say? By (Gregory, Tan, Tilrico, Edwardson, Gamm, 2014). After analyzing the data and evaluating the change proposed, we mention the most relevant results concerning to this change. References Dufault, M., Duquette, C. E., Ehmann, J., Hehl, R., Lavin, M., Martin, V., Willey, C. (2012, March 9). Translating an evidence-based protocol for nurse-to-nurse shift handoffs. Wiley Online Library, 7(2), 59-75. http://dx.doi.org/10.1111/j.1741-6787.2010.00189.x Gregory, S., Tan, D., Tilrico, M., Edwardson, N., Gamm, L. (2014, October). Bedside shift reports: What does the evidence say? JONA, 44(10), 541-545. http://dx.doi.org/10.1097/NNA.0000000000000115 Guido, G. W. (2013). Legal and ethical issue in nursing (6th ed.). Upper Saddle River, NJ: Prentice Hall. Nelson, B. A., Massey, R. (2010). Implementing an electronic change-of-shift report using transforming care at the bedside processes and methods. JONA, 40(4), 162-168. http://dx.doi.org/10.1097/NNA.0b013e3181d40dfc Press Ganey website. (2015). http://www.pressganey.com/resources/patient-satisfaction-survey The Joint Commission website. (2015). http://www.jointcommission.org/standards_information/npsgs.aspx

Bluesky Shopping Mall

Analytical Report on Blue Sky Shopping Mall Executive Summary Blue Sky Shopping Mall is a large shopping mall in a thriving business center in Myaynigone. However, it is in a bad shape and its growth is declining. Several factors, such as the lack of vision and mission and long-term plan, unsuitable organizational structure, lack of target market and market strategies and the high turnover rate affect the growth of the Shopping Mall. This report sets out a plan and recommendations to reinvent a new invigorating image of the Shopping Mall. Based on a situational analysis, it draws up an organizational structure best suited for the Mall.The organization structure explains the type of management needed, the importance of strong and visionary leadership, some marketing strategies and marketing mixes. Moreover, this report gives recommendation for some aspects of human resource management. It seeks to revitalize the Shopping Mall and make it a profitable business, serving the needs of the customers best. Introduction In the beginning of the year 2013, our Chairman Dr. Patrick Hong made an acquisition of Blue Sky Shopping Mall. The Shopping mall is located in No. 7, Bargaya Road, Myaynigone, Sanchaung, Yangon.The location of the Shopping Mall is very strategic in many aspects. The area has a thriving business environment with Dagon Center I and II, Gamonepwint, City Mart, and some other fashion shops, restaurants, Car Accessories Shop and Car Show Room. The Shopping Mall is a nine-storey building with a car park next to it. The Shopping Mall has eight sectors, starting with store-room at the basement, Food Court, Department Store, Clothing, Sports, Cosmetics, Appliances, Housing Accessories, and Recreation (play stations, playground for children and cinemas) on the ninth floor. I. Business Administration 1. 1.Long-term Business Plan Situational Analysis Blue Sky Shopping Mall was established in January 2010. The newly founded Shopping Mall initially enjoyed considera ble reputation and generated much profit. However, now it is not doing very well. The situational analysis below looks into some positive facts as well as some of the main causes of decline. A. Internal Factors: Strength and Weakness a. Strengths i. There are some experienced and skilled employees with potentials for becoming leaders. ii. The majorities of employees are young, hardworking and eager to learn to become more competent in their jobs. ii. As each sector (e. g food/clothing) occupies a floor, the interior organization of the Shopping Mall is simple and easy for shoppers to search for items they need and easy to manage. iv. The quality of the retailed products is as good as those from Dagon Center I and II and Gamonepwint. b. Weakness Organizational structure i. The organizational structure takes a centralization approach with all the decisions made by CEO. This has a heavy negative impact on the whole operation of the Mall. With too many matters at the hand of the CEO alo ne and decisions could not be made in time and problems pile up. i. There is no delegation of power given to supervisors of each sector. They have to wait for the decisions of CEO. The problems in each department became graver and solutions and directions became long overdue. This greatly hampers the efficient running of the Shopping Mall. iii. Having too many matters in hand, the CEO could not establish good relationship with the staff. He could only inspect each sector in rare occasions. Some employees take advantage of his absence and shun their responsibilities. This causes much quarrelling among staff.And as the number of problems increase the CEO becomes stressful and authoritative and could not trust his subordinates. iv. The few numbers of security personnel at the entrance of the Mall cannot cope with the long line of people pouring into the Mall. As a result, people become frustrated with queuing up and gradually turn away from the Mall. v. There is no clear job descriptio n given to supervisors, the staff in each department become confused. The direct effect of this disorientation is apparent in maintenance such as cleaning, replacing expired products, mistaken price label and shortage of stocks. vi. The cashiers are not well-trained.They take a long time to serve the customers. This causes unnecessary long queue at the payment counter making the customers feel stressed and sometimes quarrel among themselves. vii. The lack of clear break time schedule among the cashiers adds another problem to the long queue at the payment counter. viii. The staffs at the customer information are not well trained. The consequence is they cannot give necessary and satisfactory answers or directions effectively to the customers. Their discourteous manner causes great unease and unpleasantness to the customers. ix. The staffing of â€Å"general inspectors† is absent.These are people who go around to make sure that everything in a sector is running well. When ther e is a need in a sector there is no one to remind or report to the supervisors. Consequently, things do not get replaced or repaired soon enough. x. The food court has few drinks and items on the menu and the waiters and waitresses are not trained. Marketing i. One of the greatest weaknesses of the Shopping Mall is that it has no clearly defined target market. ii. In effect, there is no proper marketing plan. iii. No promotion such as new product launch, seasonal sale events, and special items sales and so on are carried out. v. Due to the centralization approach to management with nearly all the responsibilities resting on CEO, he could not give time to do market Survey. Human resource management i. The recognition and rewarding of certain workers in terms of their achievement is not carried out consistently. It is done casually and arbitrarily and thus leadership failed to encourage hard work and celebrate achievements. ii. The lack of continual capacity building of the staff, as was seen with the cashiers and the staff in customer information sector, has severe negative effects on the growing numbers and demand of customers. ii. The pay and benefits of the workers are not clearly designed, thus lack incentive for workers. iv. The morale of the staff begins to decline. This affects the spirit of service given to customers. All the mentioned weaknesses create a high turnover rate. B. External Factors: Opportunities and Threats Opportunities v. â€Å"Let’s go shopping. † is a popular phrase among people these days. When they say that they usually mean going to a shopping mall. Even when not buying, people like to just stroll in the Shopping Mall to get air-condition, or a meet their friends in it.It is a good rendezvous because it is clean; it is easy to reach by public transport; it offers affordable prices and thus makes it very convenient. In other words, it is a very good place to attract people, especially the young, to spend money. vi. As m ore and more young people meet their friends or watch movies at shopping malls, the social attitude is somehow synonymous with having money to spend. The young could be very reliable and profitable target customers. If the Mall is designed to cater to them in terms of ambience, products, prices and services they would flock to the Shopping Mall. ii. Given a good pay and good work environment, many young people can be recruited to contribute to the rapid attainment of the objectives of the Shopping Mall. Young people are energetic and creative. If only their potentials were channeled into the right direction, they could make up a very strong and efficient workforce. viii. The location of the Mall is very strategic. It is located in a thriving business area. The population around the area is quite dense. There are many schools, training and language centers in the areas. Young people make up the bulk of the population.Many forms of public transportation reach the area. The car park is a major asset to the Mall. All these conditions offer a tremendous opportunity for the Mall to be very successful. Threats i. The main rivals near Blue Sky Shopping, Dagon Center and Gamonepwint and City Mart are doing very well. They could take all customers and gain their loyalty. ii. Recently there has been heavy traffic congestion near Myaynigone area. This could turn away potential customers to other less congested shopping malls. Long-term Business Plan Vision To be a leading Shopping Mall creating space and value for the young.Mission Through young, energetic, and creative workforce, we know the needs of customers and fulfill them with delivering the latest quality products at workable price, at convenient location and provide a perfect rendezvous and best customer services. Objectives 1. Strategic objectives i. To reinvent a new image of the Shopping Mall with a new name and a new organizational structure in 6 months ii. To attain 10% market share within a year and increase it yearly 2. Tactical objectives i. To put in place the new management system ii. To build workers capacity for skills and services ii. To give space for young leaders with their creative ideas and promotion to win loyalty of young people 3. Operational objectives i. Run the new management system effectively in three month. ii. Conduct human capacity building for supervisors, managers in 3 months. iii. Expend capacity building to the rest of the stuff in a year. iv. Elect at least 30 new potential leaders in a year 1. 2. Organizational Structure CEO Finance manager| | Marketing manager| | Human Resource manager| | General Manager| | Purchase manager| | Security manager| | | | | | | | | | | |Senior accountants| | Sale promotion manager| | HR executives| | Engineers| | Supervisors| | Supervisors| | | | | | | | | | | | Junior accounts| | event manager| | supervisors| | Supervisors| | Sector heads| | Staff| | | | | | | | | | | | Auditors| | Advertisement team| | Trainers| | sector head s| | staff| | | | | | | | | | | | | | Cashiers| | Public relation team| | staff| | staff| | | | | | | | | | | | | | | | Sector head| | sector head| | | | | | | | | | | | | | | | | | | | staff| | staff| | | | | | | | | Since all the sectors operate almost daily routine retailing, the organization is re-structured as seen in the chart above.Clear job description and special authority are given to sector heads to make key decision as they are more familiar with every day market and situation. They will work closely with the CEO in attaining the Shopping Mall goals and sales targets. In this sense, decentralization is more conducive to the Mall success and fit more into the management system. The chain of command, which means, â€Å"an unbroken line of authority that links all individuals in the organization and specifies who reports to whom†, can be seen from the organizational structure.In a Shopping Mall setting, daily retailing of a wide range of products need to have a very strong and clear scalar principle, which clearly defines authority and responsibilities. Span of Management Chief Cashier Staff 1 Staff 2 Staff 3 Staff 4 Chief Standby Staff 1 Staff 2 Staff 3 Staff 4 Replace inspector Staff 1 Staff 2 Staff 3 Staff 4 Customer service Staff 1 Staff 2 Staff 3 Staff 4 Sector Head Since the business is retail and each floor containing one sector, it is easier to organize the span of change.Each sector has a sector head with standby inspectors, cashiers head, replacing head immediately under him/her who would supervise about ten staff. In diagram one sector would look like this. 1. 3. Leadership 1. 3 The Importance of leadership in a rapidly changing world The importance of a leader in an organization can be compared to the captain of a ship. The captain not only directs the ship where to go, he/she encourages the crew member, supervise the crew to serve the people on board, and look forward to the danger, take the route that would give maximum satisfacti on during their ride on the ship.Without a leader with excellent management and interpersonal skill as well as with a clear vision toward the future, the crew will be disoriented, the ship would not get to its destination, the journey would be unpleasant, and the ship might even sink amidst the prevalent dangers in the sea. Due to the weakness of leadership in many areas as mentioned in situation analysis, the Blue Sky Shopping Mall got into a bad shape and is not reaping profit. In this age of rapid change in technological advances in telecommunication, social transformation, mass media culture and globalization, leadership must constantly adapt to these changes.If leadership in an organization could not keep abreast with the paces of these changes, that organization will certainly fall behind. The case of Blue Sky Shopping Mall is an example of the failure of leadership to respond to changes. The number of customers increased in the first years; however few security personnel coul d not cope with increasing numbers. As the number increased it demanded better and efficient services. In this respect also the CEO failed to respond. Moreover, CEO could not respond rapidly to a number of problems, which were actually, opportunities; especially he failed to look into the market demand of the young.As more and more people are becoming more aware health and environment issues the retailed products should co-respond to these shifts of expectation. In terms of ethical issues, the low wages of the staff in proportion to the hours of work, the Blue Sky earn a bad image in the public’s eye. When the CEO became too distant from the staff, and failed to share the values and views of the customers and the employee, the dynamic of the organization was very much weakened. All these shortcomings pointed out that leaders should constantly cooperate in the organization they lead. In other words, leadership is the lifeblood of an organization. . 4 Organizational Control As seen in the organizational structure chart, individuals at the top management will work closely with all the employees. Since the organization will continue to use existing employees only serving more or less the same products, the organization control focus will be on concurrent control and feedback control only. II. Marketing Marketing Strategies A. Segmentation Considering the opportunities in situational analysis, the strategic location of Blue Sky in an area which is populated by young people and people of white color jobs, we segment our market in the following categories. . Location 2. Age group 3. Income B. Targeting Since Shopping Mall gives retailing services, the most profitable portion of customers would be young adult, especially women, given the fact that the working population of young adults in Yangon is female aged between 16-35. Another target is families. Not only newly-wed but also families with children can be assumed to have a certain regular income. They make up a significant portion of population compared to people age-group below 18 and above 60. Still another target within the income group is people with middle income. They have considerable income to spend.Therefore, the Shopping mall should create value for this class of people. C. Positioning Shopping Mall can meet the needs of the market tremendously since it retails a wide range of products. Therefore, the positioning becomes very important. According to the text book, positioning means a product should have a clear, distinctive, and desirable place in the market (Pre-MBA marketing Principle, p 24). Since Shopping Mall retails many kinds of products to different target of customers, it is very crucial to consider and plan positioning with great care and in great detail.To have a clear positioning, the Mall should stock all the relevant products to meet, at the maximum satisfaction, the needs of the targeted groups. Shortage of stocks or lack of varieties of certain products could affect customers’ expectation and could lose their loyalty. Thus, the supervisor of each sector should immerse themselves into the market and constantly try to fulfill the market needs. It could use the slogan â€Å"We have what you need†. Another element of positioning is the product must be distinctive. In this sense, the Shopping Mall should cater to the targeted customers.The Shopping Mall should earn a reputation that fulfils the specific needs of the young adults, the middle-incomer, and the families. For instance, for the female young adults, to get the latest fashion and cosmetics, they should associate the Shopping Mall with their needs. Or when they want to meet their friends, they should automatically choose â€Å"Blue Sky Shopping Mall†, ‘because that’s the best place young people hang out. ’ Excellent service should be another distinctive feature of Blue Sky Shopping Mall. The last element of positioning is desirable. What could be more desirable for customers’ value than low price?Since the target group is the middle income group, the low price positioning would appeal and meet group’s need. In summary the marketing strategies can be shown in table as follows. Segmentation| Targeting| Positioning| location| Yangon, especially Myaynigone and Hledan| Clear place – â€Å"We have what you need. †| Age-group| Young adults and adults| Distinctive place – young and lively ambience| Income| Middle income group| Desirable – affordable to low price| Marketing Mix a. Product/customer solution Retailing service is considered as a product. In fact, it creates the best value or solution for customers’ needs and problems. b.Price/customer cost As mentioned in marketing positioning, we consider affordable to low price to be attractive to our targeted customers. c. Place/convenience Blue Sky Shopping Mall. A convenient place where all the public transport can reach, an ambi ence especially designed for and cater to the young, a place of great value to customers where their needs are fulfilled with the best service. d. Promotion/two-way communication In line with our objectives and target customer needs, promotions in the form of fashion shows, movies festivals, today special food, and some other creatively appealing to the young populace should be carried out.Frequent sales could promote the interest of the customers. III. Human Resource Management To respond to the high turnover rate, besides installing a new organizational structure, the following issues should be addressed adequately. The Human Resource Team should tackle the following areas: 1. Job, role, competency and skills analysis The first step in planning a workforce to fit into a new organizational structure, a comprehensive job, role, competency and skills analysis of the existing resources should be carried out in order to allot them in the areas they are best at.That way the organization will move smoother and faster to achieve its goal. 2. Training and Development After the analysis of job, role, competency and skills, a careful plan should be drawn up to train and develop the employers beginning with the most critical teams such as section heads, security personnel, cashiers and customer information services. 3. Creating a clear work schedule Part of the problem we saw in situation analysis was the lack of clear schedule, which causes much confusion and even quarrels among the workers. A schedule with reasonable amount of rest and clear timetable for lunch shift should remedy the chaos. . Pay, benefit and reward system As an incentive to promote high performance, reasonable pay according to competency and skill should be clearly made known to employees. Besides, benefits such as holidays, medical insurance, bonuses plan should be put in place and implement them consistently and transparently. Rewards for extraordinary performance as in sales or customer relations hip or taking up responsibility with good attitude should be promoted. This will not only encourage them to realize their potentials but also motivate the workforce to strive toward better performance. 5.Opportunity for personal development Since the majority of the employees are young people, the management could pick from the large pool of talents to drive forward the organization with momentum and efficiency. In this regard, potential workers should be handpicked and trained for specific task, within a framework. This is beneficial not only to the employees but also for the organization. 6. Warm and creative work environment enlivened by shared vision Most importantly, the employees are not just paid workers. They are human beings with feelings and emotions. And work has value for their lives.Thus work should give them meaning for their lives. To that end, the work environment should be warm and there should be space for their creativity as the worker population is young. If a vi sion of the Shopping Mall could be shared, it would facilitate the process. One important point is that unlike the top-down management, the people in higher position should show care, concern, and intimacy with all the employers. Only then, work environment could be warm and creative. Conclusion The business plan for Blue Sky Shopping Mall shows the overall plan of how to revitalize the Shopping Mall.The report points out areas of weakness where the Shopping Mall needs to tackle to improve its growth. The report believes that the recommendation gives a picture of what the Blue Sky Shopping Mall would look like after re-structuring the organization and imputing vision, mission, marketing plans and plans to reshape the workforce. There is a great chance that Blue Sky Shopping Mall can regain its former glory. Reference list: * MBA premaster course of business administration * http://www. capitaland. com/about-capitaland/our-mission * http://www. capitamallsasia. com/corporate/our_visi on_mission. aspx

Australia s Culture And Equality - 952 Words

The Indigenous inhabitants of Australia are constantly looked down upon by many in our national community, regarding their culture and equality. The continuing issue of degrading a national Indigenous sportsman and recipient of the Australian of the Year, Adam Goodes, an icon of Australia’s cultural identity. The racial comments and sporadic booing towards the performance of his Indigenous ‘war dance’ during the AFL Indigenous round, was ignited by fans who felt the ritual was confronting and aggressive. The weekend edition of NITV News, presented this issue delicately, in regards to Aboriginal and Torres Strait Islanders cultures and beliefs. It was however biased, by presenting †¨confronting views as it was portrayed very one-sided. The perspective that the war dance was merely a celebration towards Aboriginal culture, is supported by Aboriginal sports representatives, Goodes and his indigenous team member, Lewis Jetta, the Northern Territory Senator Nova Peris and Indigenous NRL player, Jonathon Thurston. Indigenous speaker for the program, Senator Nova Peris brought up the example of other †¨cultures being able to express their traditional rituals without being ‘boo’ed’, such as the New Zealand teams performing their ‘Hakka’ against opposing players before the commencement of a sporting game. The fans respect this cultural dance by displaying silence, whilst performed, where as Adam Goodes’ ritualistic celebration was performed during the middle of play and aimed atShow MoreRelatedFeminism Of A Post Feminist Period Essay1692 Words   |  7 Pagesstep after feminism which is an absolute need for equality of man and woman that based on gender equality. Example of this is gay and lesbian right marriage equality. 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Discrimination Against Disabled People With Physical And...

There are different forms for all discrimination in today’s society. Discrimination is a concept that society has been portrayed as an acceptable act. Ableism is the discrimination against people with physical and mental disabilities. Even though discrimination in society is very impactful and persuasive there have been many steps taken to help improve the discrimination and equality in the work place for the disabled. Ableism is the act of discrimination against disabled people, there is also many aspects that have improved ableism through the history, court cases that have changed the laws and regulations within the ADA, as well as the improvements our society could still perform to make ableism become a scarce discrimination within our society. Ableism is the discrimination against people with physical and mental disabilities. Many of people throughout our society view this world as an abled bodied world. Everything is presented like it should be for an individual that does not have special needs, but disabled people recognize this and try to adjust creating even more difficulty in their everyday lives. The reason for the discrimination of the disabled, especially in todays society, is rooted from people being uneducated. Most times businesses are unaware of the conflicts their establishment causes a disabled individual. This can be caused by the inaccessibility of their business physically by stairs, heavy doors, or very narrow walkways. This causes the business not toShow MoreRelatedDiscrimination Against People With Disabilities1729 Words   |  7 Pages People with Disabilities Mental and physical disabilities are often not well understood. With lack of understanding comes discrimination against people with disabilities. However a growing trend of awareness from the media, advocate groups and development of legal mechanisms have helped provide justice to these people and continues to improve the situation. 18.5% of Australia’s population (4.2million Australians) has a disability. This is a surprisingly large number, however only about 6% of theRead MoreDiscrimination Against the Disabled Essay1489 Words   |  6 Pagestoday’s time different is not accepted, people that are different are discriminated, looked down upon and usually picked on. People with disabilities are seen as different creatures by most people, the disabled don’t choose to be the way they are, but still our society alienates them. There are different types of disabilities, some type of disabilities are; mental disability, physical disability, learning disability and s ocializing disability. These disabilities are seen as weakness in our society thatRead MoreThe advantages of hiring disabled worke Essay example1430 Words   |  6 Pagesï » ¿Some 600 million people worldwide have disabilities, reports the International Labor Organization, and many still struggle with acquiring and maintaining gainful employment. Individuals with disabilities are at disproportionate risk for unemployment and extremely prone to living in poverty, according to The International Labor Organization. The major contributing factors of this employment challenge can be attributed to the disadvantages a disabled person faces in the workplace, as well as theRead MoreDisabilities : People With Disabilities Essay1442 Words   |  6 Pages People with Disabilities In 2012, the U.S. Census Bureau released a report that approximately 1 in every 5 Americans has a disability, which translated into almost 56.7 million people (U.S. Census Bureau, 2012). Moreover, more than half of that population was severely disabled. However, many disabled people are stigmatized and excluded from everyday activities, do not receive the required disability-related services, and are not accorded equal access to employment opportunitiesRead MoreThe Problem Of Discrimination Against The Disabled Essay1197 Words   |  5 PagesBecause of these discriminations put on others, there are plenty of ways to stop such hatred. Ableism has been around for a long time and continues to be an issue today. Because of discrimination against the disabled, there have been negative impacts on society; for example, society has turned disabilities into inabilities. In fact, it is society that has stopped the disabled from reaching success. 54 million people suffer from some sort of disability. Whether that is mental, physical, or emotionalRead MoreThe government wants to ensure that disabled people are treated fairly in a lot more ways. This Act800 Words   |  4 PagesThe government wants to ensure that disabled people are treated fairly in a lot more ways. This Act illustrates a disabled person as anyone with physical or mental impairment which has big and long-term adverse impact upon their ability to carry out normal day to day activities. For people who with disabilities this act makes it unlawful for them to be discriminated against. It can be for employment, access to good facilities and services, management, buying or renting of land and property and educationRead MoreDisability in Modern British Society1600 Words   |  7 Pagesinequality or disadvantage encountered by disability in modern British Society. Approximately 8.5 million people in the United Kingdom are registered disabled (Office of National Statistics 2002 cited in Giddens 2006:287). Definitions of disability is important to the way in which its nature is investigated and also to its extent in society. This essay will illustrate the broad definitions of disability and the dissimilarity between disability and impairment. It will also discuss howRead MoreThe Americans With Disabilities Act1577 Words   |  7 PagesAmericans with Disabilities Act I Introduction The Americans with Disabilities Act (ADA) is federal legislation designed to prevent discrimination against disabled people. It applies to all disabled persons, no matter the nature of their disability. This paper examines the ADA and discusses some of the ramifications of the legislation. II Americans with Disabilities Act The Americans with Disabilities Act (hereafter ADA) was enacted in 1990, and its purpose is stated thusly: â€Å"The Americans withRead MoreAmerican With Disability Act ( Ada )855 Words   |  4 PagesIndividuals with disabilities continually encounter various forms of discrimination, including intentional exclusion from certain work areas, that denies them the opportunity to compete on an equal basis and to pursue those opportunities that guarantees success in the society. To guarantee success there is expectation regarding the relationship between the employer and employee, giving close attention to the various factors that should be considered to make the person with disability successful. ThisRead MoreThe People With Disability Will Face Discrimination1347 Words   |  6 Pagesdigital world where the physical work becoming lesser and lesser day by day. In the professional world, if we look at any workplace whether it is industry or business, the people with disability will face discrimination. Stereotypical thinking is that people with physical disability cannot do much of work. Ev en though in this digital and machine world where less physical work required, though the disabled persons find difficulties. Most questionable thing is that, physically disabled persons who are entrepreneurs